Shipping policy

Shipping Policy – Velora Shop

Last Updated: October 12, 2026

Welcome to Velora Shop! We are committed to providing a clear and convenient shopping experience.

Please review our shipping information before placing your order.

1. Order Processing

After an order is placed and payment is confirmed, it is forwarded for processing and fulfillment.

Processing times may vary depending on the product, supplier availability, and order volume.

Orders placed during weekends or public holidays may require additional processing time.

2. Shipping Destinations

Velora Shop offers shipping to Israel and selected international destinations.

Available shipping destinations and delivery options are displayed during checkout.

If shipping is unavailable for your address, you may not be able to complete your order.

3. Shipping Costs

Shipping fees are calculated according to the destination, products ordered, and available shipping options.

The final shipping cost, including any applicable free-shipping promotion, will be displayed at checkout before payment.

Customers will not be charged additional shipping fees by Velora Shop after placing an order without their agreement.

4. Estimated Delivery Times

Delivery times vary depending on the destination, product, supplier, and shipping carrier.

Any delivery estimate provided on the product page, during checkout, or in shipping communications is an estimate unless expressly confirmed as a guaranteed delivery date.

We aim to keep customers informed about significant delays and to respect all applicable delivery obligations and consumer rights.

5. International Shipping

Some products may be shipped directly from our fulfillment partners or suppliers, including international warehouses.

International shipments may be subject to customs inspections, import duties, or local taxes.

Where such charges are not included in the checkout total, they may be payable by the recipient, subject to applicable law. We recommend checking local import requirements before ordering.

6. Order Tracking

Tracking information will be provided when it is available from the shipping carrier or fulfillment partner.

Please allow time for tracking updates to appear after dispatch.

7. Multiple Packages

Orders containing multiple products may arrive in separate packages or on different dates because items may be fulfilled by different suppliers.

Where available, separate tracking information will be provided.

8. Incorrect Shipping Information

Please ensure that your delivery address and contact information are accurate before completing your purchase.

If you notice an error, contact us as soon as possible. Changes may not be possible once an order has been dispatched.

9. Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, arrives damaged, or does not arrive, please contact us so we can investigate and provide an appropriate resolution.

Your statutory rights concerning delivery, cancellation, refunds, and defective goods remain unaffected.

10. Contact Us

For questions about shipping or your order, please contact:

Velora Shop

Email: tiser.swete@gmail.com

Website: https://velorafaonline.myshopify.com

Please include your order number when contacting us about an existing order.

Thank you for shopping with Velora Shop!