Terms of service
Terms of Service
Last Updated: October 13, 2026
Welcome to Velora Shop!
These Terms of Service explain the conditions that apply when you visit our website or purchase products from our online store.
By using our website or placing an order, you agree to these terms, subject to your rights under applicable consumer protection laws.
1. About Our Store
Velora Shop is an online retail store offering a variety of products, including clothing, watches, sunglasses, bags, fashion accessories, lifestyle products, and more.
Our website is powered by Shopify.
We aim to provide clear product information, convenient online shopping, and helpful customer support.
2. Products and Availability
We make reasonable efforts to display our products accurately, including descriptions, images, prices, and available options.
Product colors and appearance may vary slightly depending on your device’s display.
All products are subject to availability. If an ordered item becomes unavailable, we will contact you and offer an appropriate solution, including a refund where required.
Product descriptions, specifications, and availability may be updated when necessary.
3. Pricing and Payments
Product prices are displayed on our website in the currency shown during shopping or checkout.
Shipping charges and any applicable taxes or additional charges collected by Velora Shop will be displayed before you confirm your order.
Payment must be completed using an available payment method at checkout.
We reserve the right to correct pricing errors, subject to applicable law. If an error affects an order, we will contact the customer before proceeding with any revised price.
We do not guarantee the availability of any payment method unless it is displayed and enabled at checkout.
4. Orders
After placing an order, customers may receive an order confirmation by email.
We may contact customers if additional information is required to process an order.
We reserve the right to decline or cancel orders where reasonably necessary, including suspected fraud, product unavailability, or payment problems, subject to applicable law.
If payment has already been collected for a canceled order, an appropriate refund will be issued.
Customers are responsible for providing accurate delivery and contact information.
5. Shipping and Delivery
Velora Shop offers delivery to Israel and selected international destinations.
Some products may be fulfilled and shipped directly by third-party suppliers or fulfillment partners.
Delivery times depend on the product, destination, supplier, and shipping carrier.
Shipping costs, available destinations, and applicable delivery information will be displayed during checkout or in our Shipping Policy.
For further details, please review our Shipping Policy.
Nothing in these terms limits customers’ statutory rights regarding delayed or failed delivery.
6. Returns, Cancellations, and Refunds
Velora Shop respects customers’ rights under the Israeli Consumer Protection Law, 1981, applicable consumer protection regulations, and other mandatory consumer protection laws.
6.1 Voluntary 30-Day Return Policy
We offer a voluntary 30-day return period starting from the date customers receive their orders, subject to the conditions described in our Return & Refund Policy.
This additional return policy does not limit or replace mandatory statutory cancellation rights.
6.2 Statutory Cancellation Rights
For eligible distance-selling transactions in Israel, consumers generally have the right to cancel a purchase within 14 days of receiving the product or the legally required transaction disclosure document, whichever is later, subject to applicable legal conditions and exceptions.
Certain consumers, including eligible senior citizens, persons with disabilities, and new immigrants, may be entitled to extended statutory cancellation periods under the conditions established by Israeli law.
Where mandatory consumer protection laws provide additional or stronger rights, those rights will apply.
6.3 How to Cancel an Order
Customers may request cancellation through the following contact methods:
Email: tiser.swete@gmail.com
Phone: 0534309343
Customers may also submit cancellation requests through any additional method required by applicable law, including methods made available on our website.
To help us identify an order, customers should provide their name, order number, and relevant transaction details.
Customers are not required to provide a reason for cancellation where the law grants an unconditional cancellation right.
6.4 Refund Processing
For eligible statutory cancellations, refunds will be processed within the period required by applicable law, generally within 14 days after receiving the cancellation notice.
Refunds will be issued using an appropriate payment method in accordance with applicable legal requirements.
Where legally required, customers will receive confirmation of cancellation and the applicable refund.
6.5 Cancellation Fees
Where permitted by Israeli law, cancellation fees may be charged up to 5% of the transaction price or NIS 100, whichever is lower.
Cancellation fees will not be charged where prohibited by law, including qualifying cancellations arising from defective products, nonconformity, failure to deliver as legally required, or other circumstances in which the consumer is entitled to cancellation without such fees.
6.6 Returning Products
Customers may be required to return products following cancellation, subject to applicable legal requirements.
Return shipping responsibilities depend on the reason for cancellation, the circumstances of the transaction, and applicable law.
Where the law requires the business to bear return-related responsibilities, those requirements will be respected.
6.7 Exceptions to Cancellation Rights
Certain products and transactions may be excluded from statutory cancellation rights under applicable law.
Any exclusion will apply only where legally permitted.
Nothing in this section restricts mandatory consumer rights.
6.8 Additional Information
For further details regarding voluntary returns, cancellation requests, refunds, and return procedures, please review our Return & Refund Policy.
If any provision of our Return & Refund Policy conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.
7. Customer Responsibilities
When placing an order, customers agree to provide accurate and complete information, including their delivery address and contact details.
Customers must not use our website for fraudulent, unlawful, or abusive activities.
If customers notice an error in their order information, they should contact us as soon as possible.
8. Intellectual Property
Website content, including original text, branding, and design elements owned by Velora Shop, may not be copied or used commercially without permission.
Third-party trademarks, product names, and images remain the property of their respective owners.
Nothing in these terms transfers ownership of third-party intellectual property to Velora Shop.
9. Third-Party Services
Our store may use third-party services for payments, website functionality, shipping, and order fulfillment.
These providers may have separate terms and privacy practices.
The use of third-party providers does not remove any legal responsibilities that Velora Shop owes to its customers.
10. Privacy and Personal Information
We respect the privacy of our customers.
Personal information is handled according to our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy to learn more about how customer information is collected, used, stored, and processed.
11. Website Availability
We aim to keep our website accessible and functioning properly.
Occasional technical problems, maintenance, or interruptions may occur.
We will make reasonable efforts to address issues that affect the shopping experience.
12. Limitation of Liability
To the extent permitted by applicable law, Velora Shop is not responsible for losses arising solely from circumstances beyond its reasonable control.
Nothing in these terms excludes or limits liability, statutory warranties, or consumer rights that cannot legally be excluded or limited.
13. Changes to These Terms
We may update these Terms of Service when necessary.
Updated terms will be posted on this page with a revised date.
Changes will not retroactively remove rights that customers have already acquired under applicable law.
14. Applicable Law
These terms are governed by applicable Israeli law, subject to any mandatory consumer protection rights that may apply in other jurisdictions.
Nothing in these terms limits statutory rights that cannot be waived by agreement.
15. Contact Information
For questions about our products, orders, shipping, returns, cancellations, refunds, or these Terms of Service, please contact:
Store Name: Velora Shop
Business Address: 5 Sultan Street, Abu Snan, Israel
Phone: 0534309343
Email: tiser.swete@gmail.com
Website: https://velorafaonline.myshopify.com
Customers may contact us using the information above for assistance with orders, complaints, and cancellation requests.
Thank you for choosing Velora Shop!